How to Select the Right Workforce Optimization Solution: Free Webinar

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, will share information on leveraging advanced workforce optimization solutions for competitive advantage during a complimentary webinar entitled, “Top Ten Tips for Selecting a World-Class Workforce Optimization Solution,” on Tuesday, Aug. 18, 2009, at 11 a.m. EDT.

Attendees will learn how to improve customer satisfaction, increase sales and reduce labor costs through more efficient workforce management tools and techniques.

During this webinar, Kevin Hegebarth, vice president of GMT, will share specific examples of how GMT’s clients have benefited from their workforce optimization investment, including:

• Increasing schedule adherence by as much as 60 percent.
• Increasing occupancy rates by as much as 25 percent.
• Improving scheduling efficiency, which resulted in $2,50,000 annual cost savings.
• Reducing operating costs in excess of 15 percent, while maintaining service levels.

“Today, companies are looking for any competitive advantage that will set them apart from others in the market, and a sound workforce optimization strategy will do just that,” said Hegebarth. “By partnering with the right workforce optimization technology provider, companies can improve customer service and sales across their enterprise, while decreasing labor expenses and enhancing agent work-life balance.”

Register for this webinar - Click here.